(Applicable only if the Site can be used to purchase goods or services)

1. Introduction 1.1 These Trading Terms apply to all transactions for the purchase of products and services (each a “Service” or, collectively, the “Services”) from the Site. By ordering any Services from our Site, you agree to be bound by these Trading Terms, forming a legal agreement between you and us. These terms can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

1.2 In the event that the Site contains separate terms of trading linked to via the Site homepage, those terms shall prevail over these Trading Terms in the case of any conflict.

1.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that such changes will not affect any purchases you have made before the change is implemented.

2. Ordering 2.1 You may place an order to purchase a Service advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until you submit your order by clicking the “Place Order” button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or anyone else in those circumstances.

2.3 After submitting an order, you will receive an order acknowledgment email with your order reference and details of the products ordered. The acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products are being dispatched to you, unless we have notified you that we do not accept your order or you have already canceled it in accordance with the provisions below (see Cancellations and Returns).

2.4 If your order includes Services that are not available from stock, we will contact you by email or telephone to ask how you wish to proceed. You will have the option to wait until the Services are available or cancel your order.

3. Prices and Payment 3.1 The prices of Services advertised for sale on our Site are set out on our Site. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service as set out in Shipping Information.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full.

3.4 In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed the dispatch of your order, we will not be obliged to supply Services at the incorrect price.

4. Delivery/Shipping 4.1 Subject to availability, we will use all reasonable endeavors to deliver the Services you have ordered as soon as possible after your order is accepted.

4.2 We will deliver directly to the address specified in your order.

4.3 The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

4.4 Once delivered, the Services ordered will become your property and responsibility, except in relation to Services that are damaged or faulty when delivered or have been incorrectly delivered. We will not accept any liability for loss, damage, or destruction after delivery.

5. Cancellations and Returns 5.1 Unless one of the exceptions listed in Clause 5.4 applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

5.2 To exercise the right to cancel, you must notify us, giving us your full name, address, and order reference (if any), or alternatively, by returning the Services in accordance with the provisions below (see Clause 5.4).

5.3 If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/shipping (except for supplementary costs arising if you chose a type of delivery/shipping other than the least expensive standard delivery/shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

5.4 You may not cancel your order if:

• The Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
• The Services have been customized or made to your specifications.
• Any Services you have started to download or stream.
• Any Services that become mixed inseparably with other items after their delivery, unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

5.5 All such Services should be returned within fourteen (14) days of you canceling your order and, in any event, no later than twenty-eight (28) days after the Services have been delivered to you, in accordance with the following process:

• Pack the returns parcel securely, ensuring you include the returns note that was included in the package in which your order was delivered, and attach the returns address label that was also included.
• Return the parcel to us, we suggest, either by courier or by recorded delivery mail or another form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.

5.6 Our policy on cancellations and returns does not affect your statutory legal rights.

6. Faulty Services 6.1 If any Service you purchase is damaged or faulty when delivered to you, we may offer a repair, exchange, or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, you should notify us to arrange for the return of the Service(s).

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7. Service Information 7.1 We have taken reasonable steps to display as accurately as possible the colors and other detailing of our Services in the images that appear on our Site. However, as the actual colors and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any color or detailing will exactly reflect the color or detailing of the Services upon delivery.

7.2 From time to time, our stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our stores. Please note that unless expressly stated on our Site, purchases made online do not qualify for points under any loyalty card scheme or discounts under any discount card scheme which we may operate in our stores.

7.3 Any information on our Site regarding the sizing of Services is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us before placing an order.

8. Orders for Delivery Outside the United Kingdom 8.1 If you choose to access our Site from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Services on our Site are appropriate for use or available in locations outside of the United Kingdom, or that they comply with any legal or regulatory requirements of such other locations.

8.2 Please contact us before ordering Services for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Services outside the United Kingdom, such Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.

9. Security 9.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

9.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering, you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

9.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

9.4 If you have any additional queries about security, please contact us.

10. Our Liability 10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

10.2 You are responsible for the use you make of the Services you order. To the fullest extent permitted by law, we shall not be liable for any indirect, special, incidental, or consequential damages arising from the Services you purchase or from your use of our Site.

11. Dispute Resolution 11.1 Any dispute arising under or in connection with these Trading Terms will be governed by and construed according to the laws of England and Wales. Both you and we hereby submit to the exclusive jurisdiction of the courts of England and Wales.

11.2 In the event of a dispute, you should first contact us to resolve the matter amicably before pursuing any legal action.

12. General 12.1 If any of these Trading Terms is found to be invalid by any court or regulatory body, the invalidity will not affect the validity of the remaining provisions, which will continue to have full force and effect.

12.2 If you breach these Trading Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Trading Terms.

12.3 These Trading Terms, together with our Website Terms of Use and Privacy Policy, constitute the entire agreement between you and us relating to your purchase of Services and supersede any other agreements or understandings.

13. Contacting Us 13.1 If you need to contact us, please email us at [insert email address here] or write to us at:

[Insert company address here]